Repeated offers decline policy:
If a clinician declines two offers within a 1 month period, beginning on the date that their first offer was extended by the facility, they will be considered in violation of our Repeated Offers Decline Policy.
In the event of their first declined offer, they will receive a warning. After the second declined offer, their account will be placed on hold until they complete an escalation call with a member of our team and their active applications will be temporarily withdrawn. Once the call is completed, we will evaluate your account status and remove the hold as needed.
Of course, we understand that various reasons could cause a declined offer, e.g. personal, clinical, etc. We ask that the clinician informs their Nomad Navigator as soon as possible of any concerns to allow the facility to staff effectively with minimal impact to patient care.
Unresponsive event policy:
If a clinician does not respond to communication attempts by our team in the offer and credentialing phases, these occurrences will be considered “Unresponsive Events,” and the nurse will be in violation of our Unresponsive Event Policy.
“Unresponsive Event” in the Offers phase: If Nomad does not receive a formal acceptance, decline, or acknowledgment of the offer within 48 hours.
“Unresponsive Event” in the Credentialing phase: No communication from the clinician after more than 96 hours (4 days). Typically, a cancellation warning will be sent in the first 48-72 hours if there are no communication attempts by the nurse to reach us. If there is still no communication from the nurse 24 hours after the cancellation warning was sent, this will be deemed an “Unresponsive Event”.
In either the offer or credentialing phase, when the first “Unresponsive Event” occurs, the clinician will be sent a notice that they have violated the Unresponsive Event Policy. Their account will be put on hold until they complete an escalation call with a member of our team and their active applications will be withdrawn in the meantime.
Repeated Cancellation Policy:
When a clinician cancels more than one assignment either before starting (pre-start) or while on assignment (post-start) during a 6-month period (beginning on the date of their first cancellation), they will be in violation of our Repeated Cancellation Policy.
Upon the first cancellation event, a clinician will be sent a warning, and your Nomad Navigator will reach out to address the reasons for cancellation. (Note: Depending on the circumstance, your first cancellation may immediately result in a suspension. This will be decided on a case-by-case basis)
Upon the second cancellation event, the clinician will officially be in violation of the Repeated Cancellation Policy, and their account will be placed on hold until they complete an escalation call with a member of our team.
We understand that various valid reasons warrant a cancellation, e.g. personal, clinical, etc. In situations like these, we ask that the clinician informs their Nomad Navigator as soon as possible to attempt to work out a solution prior to canceling. We are here to help make this a great experience for you and our facility partners!
If you have questions related to this article or about traveling with Nomad Health in general, please contact us in one of the following ways:
- Call or text us at 866-OK-NOMAD (866-656-6623)
- Navigate to Nomadhealth.com and use the Help Chat Box in the bottom right-hand corner
- Email us at Support@Nomadhealth.com
We’re here to support you in whatever way suits you best!